Frequently Asked Questions (FAQ)
Is it possible to request a tailor-made order?
Do you apply the product at my house?
The products are made in a way that our customers can apply them by themselves, we have instructions available on how to apply our products, which you can find here. If you still wish to request our application service, we will be able to travel within the southern area of the country, for an added cost. Contact us for more information.
Can I cancel my order?
What couriers do you use?
Do you guarantee the advertised delivery times?
Alínea Store will make everything to make sure you receive your order as quick as possible and within the estimated delivery times. However, the delivery times are estimated and not completely guaranteed. You can check the production time on each product's page, and the delivery in the Shipping Policy. If you have any questions, please contact us or read our Terms of Service thoroughly.
What if no one is home to receive the parcel?
What if my parcel is lost?
How can I track my parcel?
Where to you ship to?
What if the courier loses my parcel?
I live outside European Union; am I subject to additional taxes?
There can be additional local taxes and import duties depending on your country and the order total. Customers are entirely responsible for paying any added taxes (usually in non-EU countries). Customers are entirely responsible for paying any custom duties that may be incurred at their country's border.